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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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becky taylor

July 26, 2024

5  out of  5
rating by becky taylor
"We cannot say enough positive things about our experience with State Farm Agent MARSHELLE BALL in Annapolis MD. SHE IS A STAR! We had an insurance “emergency”needing an agent and get a car insured in MD. We’d bought/registered a car in MD not realizing we had to have an insurance carrier in MD. When the state notified us we were breaking the law by having an out-of-state insurer, we panicked! Agent Ball got our car insured the day I called AND personally went to the DMV get us square with the state. If you’re looking for SERVICE ABOVE AND BEYOND, State Farm Agent Marshelle Ball is your person. Thank you Agent Ball!!"
We responded:
"Ms. Taylor, thank you so much for your kind words and recommendation. It was a pleasure working with you and making sure you were taken care of. Thank you for your patience with the situation, and we appreciate the opportunity to be able to get your car insured for you. "
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Michole Hunter

July 17, 2024

5  out of  5
rating by Michole Hunter
"She really worked with and and went through everything with me"
We responded:
"Michole, thank you for allowing us to help you with your insurance needs. We are happy to have you with us! "
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Nkefueh Afeutandem pius

April 12, 2024

5  out of  5
rating by Nkefueh Afeutandem pius
"Agent Ball is someone you don't want to miss. From her smile to her professionalism. My experience with Agent Ball has been wonderful and satisfying . Thank you for your support and Assistance. Agent Ball is that person who will do everything humanly possible to bring a solution to your worries. I strongly recommend Agent Ball to everyone who needs insurance. Quote with her and you will never regret it."
We responded:
"Wow! I am so humbled by your kind words. Mr. Pius, it is a pleasure working with you! We try to make sure that we uncover all of the risks that you could face and provide a solution to protect you. We truly are thankful for the recommendation to our agency and the love that you have shown. You have sent new customers to us to get their insurance set up and we are honored! "
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Cheryl Johnson

March 13, 2024

5  out of  5
rating by Cheryl Johnson
"Everything was smooth and easy."
We responded:
"Cheryl, thank you for allowing us to be your insurance provider. Our office takes pride in making sure that the transition to our insurance company is easy for all of our new customers. We are happy that we met that expectation for you. We appreciate you! "
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Andrew Brandveen

February 16, 2024

5  out of  5
rating by Andrew Brandveen
"Marshelle was extremely helpful!"
We responded:
"Andrew, we appreciate you. It has been a pleasure being your insurance agent for the past few years. Thank you for the referral of your friend as well. I am so glad we were able to get her car insured. "
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Tricia Hob

January 26, 2024

5  out of  5
rating by Tricia Hob
"Marshelle made changing insurance carriers efficient and painless. Nice person and great agent."
We responded:
"Tricia, I am so glad that you were happy with the process of switching your insurance to my agency! It was great speaking with you, and I appreciate you referring your family member to me! Thank you for joining us, we appreciate you! "
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MM M

December 29, 2023

5  out of  5
rating by MM M
"My Christmas Angel came early... Marshele is a SUPERSTAR... She was very patient going over all the details of my new policies (auto & homeowners)... I'm on a budget and Marshele offered me the best coverage at a rate that fit perfectly into my budget... If you're in the market for insurance... Call Marshele at State Farm... She does it all!!! Thank You Marshele!!! Update: Edit pending... Sometimes all that glitters isn't gold... It's just well polished brass..."
We responded:
"Thank you so much for the kind words. I am so glad that we were able to help you out with your insurance needs for your home and auto. It was great speaking with you, and I hope our conversation helped you understand a little more. We definitely appreciate you recommending us to others! Our team looks forward to helping out the people in our community. Have a Happy New Year!"
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Antonious Diggs

November 22, 2023

5  out of  5
rating by Antonious Diggs
"Michelle is very sharp at her job and very helpful. I could not have made it without her. You guys have to check her out she’s outstanding.👏🏾👏🏾👏🏾👏🏾"
We responded:
"Mr. Diggs, thank you for the kind words and recommendation! We appreciate you allowing us the opportunity to help you with your insurance needs. It is always a pleasure to work and speak with you. "
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Dave Black

October 31, 2023

5  out of  5
rating by Dave Black
"Wonderful and most helpful and knowledgeable. Highly recommend Mrs. Ball."
We responded:
"Mr. and Mrs. Black, it has been a pleasure working with you. Thank you for recommending my office! I appreciate you reaching out for an insurance quote and ultimately setting up your policies with my agency. You could have chosen any agent in the area, and I am glad that you chose us. We look forward to continuing to work with you. Regards, Marshelle"
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Teri Osborn

August 29, 2023

5  out of  5
rating by Teri Osborn
"Marshelle has been very prompt, thorough and the rates for insuring our boat and the renter's insurance rates were great! We would definitely recommend Marshelle Ball for your insurance needs!"
We responded:
"Mrs. Osborn, thank you for your kind words and recommending our agency! We appreciate you and your husband allowing us to cover your boat and renter's insurance. It has been a pleasure working with both of you. I'm so happy we were able to offer you a great rate. We love helping our boat owners out."
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Christine Wolfe

July 9, 2023

5  out of  5
rating by Christine Wolfe
"Wonderful pleasant experience. Very professional and helpful. Very kind. Very knowledgeable. Recommend highly if you are in need of an insurance agent."
We responded:
"Mrs. Christine, thank you so much we are happy to be your insurance agency. It was definitely a pleasure speaking with you. We appreciate your kind words and recommending us to others!"
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Lonetta Hines

May 27, 2023

5  out of  5
rating by Lonetta Hines
"I was referred to Marshelle Ball by a friend around 2018 I must say she has been awesome from day 1! Marshelle and her team are always very helpful, understanding and always worked diligently to solve any issues I had. Thank you for years of great service!"
We responded:
"Lonetta, thank you so much for being a valued customer and your kind words. We have enjoyed being your insurance agent for almost 5 years! You have referred your family and we are grateful for supporting us over the years. "
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Daria Ianni

November 6, 2022

5  out of  5
rating by Daria Ianni
"Marshelle is the best!! She set me up with my Renter’s insurance when I moved to Maryland. She is very responsive and gets things done. I would highly recommend her services!!"
We responded:
"Daria, thank you so much for choosing my office for your insurance needs! It has been a pleasure working with you. I appreciate the recommendation, we love working with new residents."
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E. Jones

July 7, 2022

5  out of  5
rating by E. Jones
"Always very good assistance with Marshall love having her and State Farm as my insurance carrier"
We responded:
"Elricco, thank you so much for allowing my office to be your insurance provider. It is always a pleasure to speak with you."
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Ronni Grimes

May 26, 2022

5  out of  5
rating by Ronni Grimes
"Agent Ball has customized the right insurance coverage for both my family’s personal and business needs. She and her staff are always just a phone call away."
We responded:
"Ronni, we appreciate being here to support you and your family's personal and business insurance needs. We have enjoyed having you all as our customer from day 1. Our office is proud to be local and serve our community!"
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Jil DeGarmo

April 29, 2022

5  out of  5
rating by Jil DeGarmo
"Excellent service, high sense of urgency and honest. Great staff, too."
We responded:
"Jil, thank you for the compliment. We appreciate you as well and it is always good to see you when you stop in the office!"
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Kim Hickman

April 27, 2022

5  out of  5
rating by Kim Hickman
"Excellent insurance service and service with a smile 💘 ☺️ look forward to a long relationship with this agency ."
We responded:
"Kim, It was so great meeting you the other day! We look forward to a long relationship with you as well and are glad we can meet all of your insurance needs. We really appreciate your business!"
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James Queen

April 15, 2022

5  out of  5
rating by James Queen
"My insurance questions were addressed with friendly professional responses to my insurance concerns. Great State Farm Office, Very knowledgeable!!"
We responded:
"James thank you for allowing us to assist you and answer your questions regarding your insurance needs. We appreciate your confidence in our ability to make sure your questions were answered."
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Carlton Stewart

March 1, 2022

5  out of  5
rating by Carlton Stewart
"Marshelle Ball provide me with excellent service. She went the extra mile to make sure that I was satisfied with State Farm. I would recommend her to anyone."
We responded:
"Carlton, we appreciate your confidence in our staff. We want you and all of our customers to experience excellence from our office. Thank you for your recommendation and for your business!"
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Kerri Vaccaro

January 31, 2022

5  out of  5
rating by Kerri Vaccaro
"Ms.Marshelle and her team have the best costumer service! They always answer the phone with an upbeat attitude and help with with I need. Highly recommend!"
We responded:
"Kerri, we thank you for being a long time customer and trusting us to assist you with all of your needs. We love referrals and appreciate you recommending us. Happy New Year!"
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Michael Schneider

January 10, 2022

5  out of  5
rating by Michael Schneider
"Friendly and great customer service. I have a bunch of complicated insurance requirements and Ms. Ball and her staff set up exactly what I needed. I love how I can call and they actually answer the phone. It's both rare and refreshing these days..."
We responded:
"Michael, we appreciate you entrusting us with your insurance needs. You have been a pleasure to work with and we look forward to continue assisting you! Happy New Year."
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Trudy Waller

July 5, 2021

5  out of  5
rating by Trudy Waller
"I was introduced to State Farm by a good agent/staff member by the name of Kyle Waller he explained to me all the great offers his insurance company had and I was excited to switch over so thank you State Farm."
We responded:
"Ms. Trudy, we are thankful that you chose us as your insurance agency! We are glad that you were pleased with the service you received from Kyle and look forward to helping you in the future."
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Latonya King

June 3, 2021

5  out of  5
rating by Latonya King
"Thank you Marshell for being able to being successful in getting me a lower and efficient policy for my home, business and automotive. I truly love the customer service from the team."
We responded:
"Latonya, thank you for allowing us the opportunity to provide you with a lower rate. It was a great opportunity to be able to protect your home, auto and business! Our team LOVES taking care of our customers."
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Andrew B

April 7, 2021

5  out of  5
rating by Andrew B
"Marshelle and her team are the best agents around! They work hard to make sure I have the best coverage for the best price. I'm completely satisfied with their services and professionalism and will continue to turn to them in the future for any other insurance needs I may have."
We responded:
"Andrew, we are so happy that you were pleased with our services and customer service. It was a pleasure to be able to help you and get your business protected. We look forward to continually working with you!"
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SAGE VIDYASAGAR

March 5, 2021

5  out of  5
rating by SAGE VIDYASAGAR
"I have taken an auto policy with State Farm. The agent I worked with was Kyle. He is friendly, professional, very empathetic individual. Very prompt in his follow ups and strives best to make his customer happy. I am very satisfied with his customer service and is truly an asset to his company. Keep up the good work. Thanks Sharad"
We responded:
"Sharad, thank you for allowing Kyle to take care of your insurance needs. Your feedback regarding his support is great, we look forward to assisting you in the future!"