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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Nkefueh Afeutandem pius

April 12, 2024

5  out of  5 rating by Nkefueh Afeutandem pius
"Agent Ball is someone you don't want to miss. From her smile to her professionalism. My experience with Agent Ball has been wonderful and satisfying . Thank you for your support and Assistance. Agent Ball is that person who will do everything humanly possible to bring a solution to your worries. I strongly recommend Agent Ball to everyone who needs insurance. Quote with her and you will never regret it."
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Cheryl Johnson

March 13, 2024

5  out of  5 rating by Cheryl Johnson
"Everything was smooth and easy."
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Andrew Brandveen

February 16, 2024

5  out of  5 rating by Andrew Brandveen
"Marshelle was extremely helpful!"
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Tricia Hob

January 26, 2024

5  out of  5 rating by Tricia Hob
"Marshelle made changing insurance carriers efficient and painless. Nice person and great agent."
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December 29, 2023

5  out of  5 rating by MM M
"My Christmas Angel came early... Marshele is a SUPERSTAR... She was very patient going over all the details of my new policies (auto & homeowners)... I'm on a budget and Marshele offered me the best coverage at a rate that fit perfectly into my budget... If you're in the market for insurance... Call Marshele at State Farm... She does it all!!! Thank You Marshele!!! Update: Edit pending... Sometimes all that glitters isn't gold... It's just well polished brass..."
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Antonious Diggs

November 22, 2023

5  out of  5 rating by Antonious Diggs
"Michelle is very sharp at her job and very helpful. I could not have made it without her. You guys have to check her out she’s outstanding.👏🏾👏🏾👏🏾👏🏾"
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Dave Black

October 31, 2023

5  out of  5 rating by Dave Black
"Wonderful and most helpful and knowledgeable. Highly recommend Mrs. Ball."
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Teri Osborn

August 29, 2023

5  out of  5 rating by Teri Osborn
"Marshelle has been very prompt, thorough and the rates for insuring our boat and the renter's insurance rates were great! We would definitely recommend Marshelle Ball for your insurance needs!"
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Christine Wolfe

July 9, 2023

5  out of  5 rating by Christine Wolfe
"Wonderful pleasant experience. Very professional and helpful. Very kind. Very knowledgeable. Recommend highly if you are in need of an insurance agent."
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Lonetta Hines

May 27, 2023

5  out of  5 rating by Lonetta Hines
"I was referred to Marshelle Ball by a friend around 2018 I must say she has been awesome from day 1! Marshelle and her team are always very helpful, understanding and always worked diligently to solve any issues I had. Thank you for years of great service!"
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Daria Ianni

November 6, 2022

5  out of  5 rating by Daria Ianni
"Marshelle is the best!! She set me up with my Renter’s insurance when I moved to Maryland. She is very responsive and gets things done. I would highly recommend her services!!"
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E. Jones

July 7, 2022

5  out of  5 rating by E. Jones
"Always very good assistance with Marshall love having her and State Farm as my insurance carrier"
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Ronni Grimes

May 26, 2022

5  out of  5 rating by Ronni Grimes
"Agent Ball has customized the right insurance coverage for both my family’s personal and business needs. She and her staff are always just a phone call away."
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Jil DeGarmo

April 29, 2022

5  out of  5 rating by Jil DeGarmo
"Excellent service, high sense of urgency and honest. Great staff, too."
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Kim Hickman

April 27, 2022

5  out of  5 rating by Kim Hickman
"Excellent insurance service and service with a smile 💘 ☺️ look forward to a long relationship with this agency ."
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James Queen

April 15, 2022

5  out of  5 rating by James Queen
"My insurance questions were addressed with friendly professional responses to my insurance concerns. Great State Farm Office, Very knowledgeable!!"
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Carlton Stewart

March 1, 2022

5  out of  5 rating by Carlton Stewart
"Marshelle Ball provide me with excellent service. She went the extra mile to make sure that I was satisfied with State Farm. I would recommend her to anyone."
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Kerri Vaccaro

January 31, 2022

5  out of  5 rating by Kerri Vaccaro
"Ms.Marshelle and her team have the best costumer service! They always answer the phone with an upbeat attitude and help with with I need. Highly recommend!"
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Michael Schneider

January 10, 2022

5  out of  5 rating by Michael Schneider
"Friendly and great customer service. I have a bunch of complicated insurance requirements and Ms. Ball and her staff set up exactly what I needed. I love how I can call and they actually answer the phone. It's both rare and refreshing these days..."
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Trudy Waller

July 5, 2021

5  out of  5 rating by Trudy Waller
"I was introduced to State Farm by a good agent/staff member by the name of Kyle Waller he explained to me all the great offers his insurance company had and I was excited to switch over so thank you State Farm."
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Latonya King

June 3, 2021

5  out of  5 rating by Latonya King
"Thank you Marshell for being able to being successful in getting me a lower and efficient policy for my home, business and automotive. I truly love the customer service from the team."
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Andrew B

April 7, 2021

5  out of  5 rating by Andrew B
"Marshelle and her team are the best agents around! They work hard to make sure I have the best coverage for the best price. I'm completely satisfied with their services and professionalism and will continue to turn to them in the future for any other insurance needs I may have."
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March 5, 2021

5  out of  5 rating by SAGE VIDYASAGAR
"I have taken an auto policy with State Farm. The agent I worked with was Kyle. He is friendly, professional, very empathetic individual. Very prompt in his follow ups and strives best to make his customer happy. I am very satisfied with his customer service and is truly an asset to his company. Keep up the good work. Thanks Sharad"
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Carrie Six

November 20, 2020

5  out of  5 rating by Carrie Six
"I’ve been with State Farm for 2 years now. Marshelle specifically has been responsible for helping me keep my insurance and protect my home and children. She single handle helped me get my life straight. I recommend her to everyone I know. She’s licensed in VA & MD. Thank you Marshelle for everything you done for us and continue to do."
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Nikki Forrester

May 13, 2020

5  out of  5 rating by Nikki Forrester
"Marshelle was the perfect balance of professional, effective and friendly. From the outset, she took the time to understand what I needed and got me a lower price for better coverage. When I had a request, she saw to it personally in a timely way. Simply, Marshelle was the best customer service experience I've had in years. I'd highly recommend Marshelle for all your insurance needs. Thanks Marshelle!"